Have you changed your mind or are you not satisfied with your order? Return the items for free within 90 days of receipt of your order if your order is higher than € 50.
Our policy lasts 90 days. Unfortunately, if 90 days have passed since your order arrived, we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging and show no signs of use. If the product shows signs of damage and is not in its original packaging, we reserve the right to refuse the return.
To complete your return, we require a receipt or proof of purchase.
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a specified number of days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again.
Please contact your credit card company, it may take a while before your refund is officially transferred.
Then contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you have not yet received your refund, please contact us at firstname.lastname@example.org.
Only regular priced items can be refunded, unfortunately sales items cannot be refunded.
To return your product, we will provide a return label.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.